Monday, December 13, 2010

The 10 Commandments for Good Customer Service

1. Commit to quality of service  
2. Know your products  
3. Know your customers 
4. Treat people with courtesy and respect 
5. Never argue with a customer  
6. Don’t leave customers in limbo 
7. Always provide what you promise 
8. Assume that your customers tell the truth
9. Focus on making customers- not on sales 
10. Make it easy to buy

 

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