How you Communicate is More Important than what ?

Once early morning around 6-30am, I went to a Hotel and had a cup of Tea.


He gave me a bill for Rs.4/-. I had Rs.100/-note in my pocket. I along with the bill gave Rs.100/- to the Cashier.

The Cashier, moment he saw Rs.100/-his BP raised, started shouting at me, telling me that " what Sir, you are the opening Customer, You have dressed so well, should you not check before coming whether you have Rs.5/ or Rs.10in your pocket, if 10 customers if they pay like this where do I go?"

Straightaway come and have the Tea is it, he said"

After small gap of Time I asked him Sir, did you finished your Talk?

He asked me why?

I said, because I want to speak.

He asked me What?

I told him, You have given me a cup of Tea, No Dispute

I had a Cup of Tea ,No dispute

You Have given the bill for Rs.4/-,No dispute

I have Paid the amount No, Dispute.

But at One point I have a Dispute.

He asked me what?

I told him,

I never asked you for the change, I have only paid the amount. Why we should quarrel?

He asked me You don't want Change?,

I told him, not like that, you Keep Rs.100/-with you,

I keep coming this road every day,

on the day, you have Rs.96/-I will collect it

or on the Day I have Rs.4/- I will give it you, if you have Rs.100/-you can give me.

Why we should quarrel, we have not come here to kill each other, let us be good friends I said.

I shook his hand and left the place.

He calls me back, excuse me Sir,

He slowly puts his hand in the watch pocket, removed a small Key, opened the Cash Box Counted Rs.96/-paid and said SORRY Sir,

And He asked me, "Sir will you please have another half a cup of TEA," I said come on bring it.

I had another cup of TEA. In Rs.4/- I had two cups of Tea.

From then on He became very close to me and I was given special Treatment.

From this experience, What We can learn? How you communicate is More Important than what you Communicate.

You should win but you should not lose the other person, that is effective communication.